FREQUENTLY ASKED QUESTIONS
WHAT IS A CERTIFICATE OF ORIGIN?
A Certificate of Origin is a document certifying that goods being exported were manufactured in a particular country. It usually accompanies the exporter’s/shipper’s invoice or the Bill of Lading and is required by most countries. Whenever certificates of origin are requested of United States manufacturers, they usually apply to countries in which the U.S. has a special trade relationship/agreement and countries in which U.S. products are favored by lower than usual tariff rates or duties (i.e., NAFTA).
WHO CAN CERTIFY A CERTIFICATE OF ORIGIN?
A Certificate of Origin may be certified by either a recognized trade institution, such as a chamber of commerce or a merchant’s trade association, which is sometimes authorized to act in lieu of the foreign Consul, or by the Consulate of the country of destination located at the port of exit or both.
WHAT IF THE GOODS ARE OF MIXED ORIGIN?
If exporting a product with a majority of the materials being foreign, please use the Certificate of Non-US Origin form and break out the percentage of component parts (e.g., 20% U.S., 80% China). However, if the majority of the product is US origin, the exporter should contact the U.S. Department of Commerce at 1.800.USA.TRADE and ask whether the product qualifies as a U.S. origin product. If yes, then use the Certificate of U.S. Origin and do not break out the component parts.
WHAT ARE THE SERVICE FEES?
- $40 each for a US Chamber member certificate fee
(Member number MUST be submitted to receive this price.)
- $150 each for a Non-member certificate fee
- $5 each for copies of Certificate of Origin
- $5 each for an Invoice stamped with U.S. Chamber seal
- $5 each for copies of stamped invoice needed (Only those stamped with seal will be copied.)
- $5 each for a Packing list stamped with U.S. Chamber seal
- $5 each for copies of stamped packing list needed (Only those stamped with seal will be copied.)
- $28 for returning documents via FedEx.
(If you supply your own FedEx account number, there is no charge.)
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
EZCertOrigin accepts credit cards or certified checks. There is a $5 credit card processing fee.
HOW LONG DOES IT TAKE TO GET CERTIFICATE BACK?
Once the forms are correct, the completed certificates of origin will be shipped within 24-48 hours.
The best way to ensure speedy turnaround is to get documents pre-approved via email. See EZCertOrigin instructions #9 for specifics on this process.
WHAT IS EZCERTORIGIN'S PRIVACY POLICY?
Complete information about EZCertOrigin's privacy policy is available at http://www.iandcsolutions.com/EZCertOriginPrivacy.
WHAT DO I DO IF I HAVE QUESTIONS ABOUT THE CERTIFICATE OF ORIGIN PROCESS?
A service representative is available to assist you during regular business hours at 1-888-885-6650 . You may also send an email to info@ezcertorigin.com.
WHAT IF I WANT TO GET AN ADDITIONAL DOCUMENT CERTIFIED BY THE U.S. CHAMBER OF COMMERCE?
U.S. Chamber of Commerce only signs and places its corporate seal on (1) certificates of origin documents (and their underlying commercial invoices if requested), and (2) statements confirming membership in the U.S. Chamber of Commerce. The U.S. Chamber of Commerce does not sign or place its corporate seal on any other type of documents.
WHAT DO I DO IF I HAVE QUESTIONS ABOUT THE EXPORTING PROCESS IN GENERAL?
You can call the export trade information center at 1-800-872-8723. Free online training is available at export.gov and at http://www.bis.doc.gov/seminarsandtraining/seminar-training.htm.
WHAT IS THE EZCERTORIGIN REFUND POLICY?
Once your credit card information is submitted, EZCertOrigin will begin processing your Certificate of Origin. Refunds will only be available if your order has not been processed. Furthermore, no refunds will be made for shipments that are denied by the receiving country or for shipments that ultimately are not sent. Once the Certificate of Origin is issued, the service is considered complete and no refunds will be made.
Requests for refunds should be initiated via phone at 1-888-885-6650 followed by an email to support@ezcertorigin.com indicating the reason for the refund request and your company’s contact information. If a refund is made, you will be refunded for the amount of the service less a $5 service charge.
HOW DO I JOIN THE U.S. CHAMBER OF COMMERCE?
Go to https://secure.uschamber.com/join-chamber-commerce-united-states-america for enrollment information.
WHAT PROOF DO I NEED TO SHOW I AM A MEMBER OF THE U.S. CHAMBER?
If you do not know your membership number, you should call the Chamber’s membership services line (1-800-638-6582) to obtain this information. We will need this information before we can process your application at the reduced rate.
IF I JOIN THE U.S. CHAMBER TODAY, HOW SOON CAN I GET THE MEMBER DISCOUNT?
If you provide proof from the U.S. Chamber verification page or membership services line that you’ve joined today, you may take advantage of the member discount. |
